With the rapid spread of the Novel Coronavirus COVID-19 globally, Australia and the world experiencing unprecedented times of uncertainty, we are doing everything we can to protect our guests and employees. As the situation is evolving very rapidly, we are constantly and actively monitoring global, national and state government authorities’ updates and advice to ensure we comply at all times.
We would like to give you an update on the actions we have been taking in response to the outbreak and fast changing conditions. Your health, wellbeing and safety are and will always be our priority and we want to assure you that you can stay with us with confidence. It is our Duty of Care to ensure that maximum precautions are being taken to reduce the risk to our guests and employees, and our protocols and procedures are evolving daily to accommodate for rapid changes.
Thank you for your understanding and continuous support, and hope these measures will bring you comfort that we are doing our very best to keep you safe and well, while trying to minimise the impact on your experience.
In the interest of the well-being of our current guests and staff, we regret that we are unable to accommodate guests who have tested positive to COVID-19 or anyone who has been in contact with a COVID-19 confirmed case in the last 14 days at this time.
We have instituted a range of precautionary measures for additional safety for our team, our guests and our contracting staff.
Please advise our staff if you have been unwell and are exhibiting any of the symptoms as listed on the Australian Government Department of Health website
Our teams are here to support and assist you throughout the duration of your stay, doing their utmost to ensure your safety and wellbeing whilst trying to minimise the impact of these procedures on your experience. We appreciate your patience and understanding in these uncertain times.
For guests that have already booked an apartment, please contact Customer Contact Centre if you have queries regarding your reservations.